Last Updated: [25-09-2023]

KhanaPina (“we,” “us,” or “our”) operates the food delivery platform located at [khanapina.app] (the “Platform”). This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you use our services.

1. Information We Collect

a. Personal Information: When you create an account, place an order, or interact with our Platform, we may collect personal information, including but not limited to your name, contact information (email address, phone number), and delivery address.

b. Payment Information: We collect payment information such as credit card details or other payment methods to process transactions.

c. Order Information: We collect information related to your orders, including the items you order, order history, and transaction details.

d. Location Information: With your consent, we may collect your device’s location information to provide you with accurate delivery services.

e. Communication Data: We may collect data related to your interactions with our customer support, such as emails, chat logs, or phone call records.

f. User Preferences: We may collect information about your food preferences and dietary restrictions to improve your experience on our Platform.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and deliver food orders to you.

b. Payment Processing: Your payment information is used to complete transactions securely.

c. Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.

d. Improvement of Services: We analyze user data to enhance and personalize your experience on our Platform, including recommending restaurants and sweets shops.

e. Marketing: With your consent, we may use your information to send promotional materials and updates about our services.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.

4. Sharing Your Information

a. Third-Party Services: We may share your information with trusted third-party service providers who assist us in operating our Platform, including payment processors and delivery partners.

b. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights and the rights of others.

5. Your Choices

a. Account Information: You can review and update your account information by logging into your account settings.

b. Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.

6. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. The revised policy will be posted on our Platform with the last updated date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at [[email protected]].

By using KhanaPina’s food delivery platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.