At KhanaPina , we are committed to providing you with an exceptional food delivery experience. We understand that sometimes, situations may arise where you need to cancel your order or request a refund. To ensure transparency and fairness, we have established the following refund policy:

1. Cancellation Policy:

• You may cancel your order without any penalty if the food has not been prepared by the restaurant or sweet shop. Once the food preparation process has started, cancellation will not be allowed.
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2. Refund for Accidental Damage:

• If your food order is damaged due to unforeseen accidents during delivery, we will issue a refund. Please contact our customer support team immediately with details and photos of the damaged items.
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3. Refund for Spoiled Food:

• In the rare event that your food is spoiled upon delivery, we require photo proof to initiate the refund process. Please provide clear photos showing the condition of the food. Our team will investigate the matter promptly.
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4. Refund Process:

• Refunds will typically be issued in the form of a credit to your KhanaPina wallet.
• The refund amount will be the cost of the damaged or spoiled items, minus the delivery charges.
• In extreme cases, when a wallet credit is not feasible, we will refund the money to the customer’s provided account number.
• For a refund to be issued to the customer’s bank account, the account holder’s name must match the customer’s details in the KhanaPina  portal.
• Please allow a reasonable processing time for the refund to be completed.
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5. Contacting Customer Support:

• If you encounter any issues with your order that warrant a refund, please contact our customer support team as soon as possible. You can reach us at [Customer Support Contact Information].
• Provide all relevant details, including your order number, a description of the issue, and any supporting photos or documents.
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6. Refund Discretion:

• KhanaPina  reserves the right to make the final decision regarding refunds based on the specific circumstances of each case. We will always strive to provide fair and reasonable solutions to ensure your satisfaction.

We aim to provide you with the best possible service and ensure that your dining experience with KhanaPina  is enjoyable. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team. Your feedback is valuable to us, and we are here to assist you.

Thank you for choosing KhanaPina  for your food delivery needs.

Sincerely,

The KhanaPina Team by Vision Technologies & Robotics