At KhanaPina, we are committed to providing you with a seamless and efficient delivery experience. Our goal is to ensure that your food orders are delivered promptly and with care. To clarify our delivery processes, we have outlined our shipping policy below:

1. Delivery Partners:

Khanapina collaborates with two types of delivery partners to bring you the best service:

Restaurant-Owned Riders: Some restaurants on our platform have their dedicated delivery riders. In such cases, your order will be delivered by the restaurant’s own delivery team.

Shared Riders: For restaurants that do not have their own delivery personnel, Khanapina employs shared riders who are responsible for the delivery.

2. Delivery Timeframe:

Our aim is to complete the delivery of your food order within 60 minutes from the time you place the order. However, delivery times may vary based on factors such as restaurant preparation time, traffic conditions, and distance to the delivery location.

3. Real-Time Tracking:

For your convenience, Khanapina provides real-time order tracking. You can monitor the status and location of your delivery in the app or on our website.

4. Delivery Charges:

Delivery charges may apply to your order, and these will be clearly displayed before you confirm your purchase. The charges are based on the distance between the restaurant and your delivery address.

5. Multiple Orders:

If you place multiple orders from different restaurants, please note that each order may have a separate delivery time based on the individual restaurant’s preparation and the distance to your location.

6. Special Instructions:

You have the option to provide special delivery instructions during the checkout process. Please use this feature if you have specific requirements or directions for our delivery partners.

7. Delays and Notifications:

While we strive to meet our 60-minute delivery goal, delays may occur due to unforeseen circumstances. In the event of a significant delay, our customer support team will notify you promptly and provide updates on your order status.

8. Contacting Customer Support:

If you have any questions or concerns regarding your delivery or if you encounter any issues with your order, please do not hesitate to reach out to our customer support team. You can contact us at [email protected].

9. Feedback:

We value your feedback and use it to continuously improve our services. If you have any feedback regarding your delivery experience, please share it with us. Your input helps us provide better service to all our customers.

Thank you for choosing KhanaPina for your food delivery needs. We are dedicated to ensuring that your meals are delivered promptly and with the utmost care. If you have any further questions about our shipping policy, please don’t hesitate to contact us.

Sincerely,

The KhanaPina Team